Operator:   Online

  Work Time: 9 AM - 12 PM, Dhaka

Frequently asked questions

What is BDexchange?

BDexchange is an e-currency exchanger with its primary function to help users exchange one type of e-currency to another.

What e-currencies do you accept?

Currently accepted and exchangeable e-currencies can be found on our Home page.

Will you add more e-currency types in the future?

Yes, adding more e-currency types is in our future plans.

What should I do if I have not found the answer to my question?

Contact our support service Contact Us

Is it necessary to register?

Registration need to create your personal account. However, after registration and verification of the account you will have access to the following features:

  • you will be able to control your order status in your personal account;
  • you will be able to check the transactions history;
  • your exchange limit will be higher.

What are the required documents for verification?

National ID or Passport or Driving License:

You must provide your document information as well as a clear scanned copy of your official ID (government issued, in an internationally recognizable format). Please note that you will have to go through this verification procedure every time you will change/modify your identity information.

Please make sure that the proof of ID documents meets the following requirements before uploading:

  • We only accept government issued ID documents displaying your full name and your photo (passport, international passport, local ID card);
    Please note: Company access cards, certificates, student ID cards, driver licence voter ID and other non-official documents are NOT accepted;
  • Verification documents are valid and contain date of issue/expiration date (minimal validity of ID is one year);
  • Identification document has a document number;
  • Identification document has a date of birth;
  • The documents are in English (Latin letters) otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.


Address proof:

  • We only accept legal and traceable documents (scanned papers) displaying your full name and residential address: utility bill, stamped bank statement or a certificate;
    Please note: Personal identification with address, envelopes, P.O. Box statements, electronic documents and screenshots are NOT accepted;
  • Proof of address is recent (not older than 3 months);
  • The documents are in English (Latin letters), otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, TIFF or PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.


Phone Verification:

Added your Phone Number, we send you a code, just put this code your account.

What is the minimum & maximum value?

You can exchange or buy-sell minimum $1 and maximum $500

What is you minimum and Maximum Bank transfer?

You can sell minimum $100 fro bank transfer and maximum is $500. Bank transfer completed within 24 hours.